Search - Peak Support

6 Ways to Reduce the Cost of AI in Customer Service

While AI technology has become significantly more accessible to most companies over the last year, cost is often a major barrier for companies looking to implement it.

Artificial Intelligence Customer Service

Training Remote Customer Support Agents

The 11 Best Practices, Tips & Tricks to Set Your Customer Service Team Up for Success offers valuable guidance and strategies for effectively training and supporting remote customer service agents, ensuring their success in providing exceptional customer support.

Customer Service

9 Key Elements Of Great Customer Service

Learn about the essential components that contribute to exceptional customer service, including responsiveness, empathy, and effective problem-solving, among others.

Customer Service Customer Service Ideas

9 Expert Tips For Managing High Call Volume

Valuable advice from industry experts on effectively managing and handling a high volume of incoming calls, ensuring efficient customer service and satisfaction.

Call Volume Customer Service KPI

How And Why To Implement Proactive Customer Service

Learn insights on the benefits and strategies of implementing proactive customer service, which involves anticipating customer needs and addressing them before they become issues, leading to improved customer satisfaction and loyalty.

Customer Service Customer Service Ideas

A Guide to Reducing Hold & Chat Wait Times

A comprehensive resource for contact center managers, providing actionable strategies and best practices to minimize hold and chat wait times, improving customer experience and operational efficiency.

Call Center Customer Service Live Chat

What is Automatic Call Distribution?

A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.

Customer Experience Customer Service Customer Support

Team Capacity Planning in Customer Service: Why and How

Explore the significance of team capacity planning in customer service operations, offering insights into its benefits and practical strategies for effectively managing and optimizing team resources to meet customer demands.

Customer Service Customer Service Ideas

Inbound Call Centers: What Are They and Who Are They For?

An informative overview of inbound call centers, their purpose, and the types of businesses that can benefit from utilizing their services, offering valuable insights for those considering implementing an inbound call center strategy.

Call Center Customer Service Customer Support

Call Center Outsourcing: What it is and How Much it Costs

An in-depth overview of call center outsourcing, explaining its definition, benefits, and factors that influence the cost, offering valuable insights for businesses considering outsourcing their call center operations.

BPO Business Process Outsourcing Call Center Call Center Outsourcing Customer Service Outsourcing